A ticker-type messaging system to deliver critical business alerts right to your device
The ICE Ticker message system
A problem worth solving
In a corporate environment, people work on many different devices (desktop, laptop, and mobile devices) and use many services to access and process corporate data (ERP, CRM, CSM etc.), use office applications (word processors, spreadsheets, etc.), store and retrieve data (cloud, NAS), and communicate (email, messaging, etc.).
When any of these services are interrupted or unavailable, users will create a support ticket to report the problem or more likely they’ll phone up the IT helpdesk! In case of a corporate-wide service interruption, the number of calls and tickets will swiftly inundate the helpdesk.
While users sit idly waiting for an update or a fix, the helpdesk team is distracted from the one thing they need to be doing: Fixing the problem.
Solving the problem
What you want to do is inform users timely of an outage or (scheduled) interruption before they notice anything is wrong. This helps manage expectations and productivity. In the meantime helpdesk teams can focus on fixing the problem instead of splitting their time between customer service and technical problem shooting.
The ICE Ticker is created with the single purpose to deliver important alert messages timely, clearly, and inescapably to all users of the corporate infrastructure
- Control Centre – Central management dashboard for service and helpdesk staff
- Create new standard or ad-hoc message templates
- Select and send standard or ad-hoc messages
- Manage all users in the network – corporate and temporary staff
- Distribute the Agent to all users through the download centre
- The Message
- An attractive banner or ticker, with icons and colours corresponding to the status
- Delivered and displayed on every device, covering all active and open windows
- Messages disappear only when the user acknowledges reading it
- When systems are in hibernation- or screen-lock mode, messages appear at activation
- Depending on screen size, the banner is static or scrolls to deliver the full message
- The Azure agent requires very little resources to ensure all messages are received
- Requirements: power, network connectivity, Windows 10 or higher, Windows Azure
The problem is solved
The ICE Ticker solves two problems in one smart application:
- Productivity
- Users are informed and can plan their activities accordingly
- Service or helpdesk staff can focus on solving the problem
- Mood and Mindset
- Users are informed timely and don’t feel ignored
- Technical staff don’t become frustrated by interruptions
With the ICE Ticker everybody has a good day