A tickertape messaging system to deliver critical business alerts right to your devices
The ICE MESSENGER alert system
In Case of Emergency
A problem worth solving
Your staff use many system and service each day for work
devices – desktop, laptop, mobile
systems – ERP, CRM, CSM
applications – word and spreadsheet
data – cloud, NAS, intranet
communication – email, messaging
infrastructure – access, security, safety
But when they fail…
Two things happen:
– Calls flood the Helpdesk
– Office staff sit idle waiting
In a corporate environment, people work on a wide array of devices to communicate and work with many services and applications to process corporate data which they access through networks to store and retrieve from data storage. All goes well until is doesn’t…
… when a system fails …
When any of these services are interrupted or unavailable, users across the organisation will react en masse and business grinds to a halt. Then this happens…:
First, staff from every local and remote office will try to call the helpdesk
If they get through, helpdesk staff will request them to create a support ticket
Those who cannot reach the helpdesk will create a support ticket then call
… and finally the system fails …
Not knowing anything, staff will disengage and stop working all together
Helpdesk is overloaded and cannot focus on solving the problem
Solving the problem
Inform Users Proactively
What you want to do is inform users timely of an outage or (scheduled) interruption before they notice anything is wrong. This helps manage expectations and productivity. In the meantime helpdesk teams can focus on fixing the problem instead of splitting their time between customer service and technical problem shooting.
ICE Messenger
The ICE Messenger is created with the single purpose to deliver important alert messages timely, clearly, and inescapably to all users of the corporate infrastructure.
- In Case of Emergency (ICE)
- Proactive – before something happens, notify
- Reactive – when something happen, alert and inform
- Control Centre – Central management dashboard for service and helpdesk staff
- Create new standard or ad-hoc message templates
- Select and send standard or ad-hoc messages
- Manage all users in the network – corporate and temporary staff
- Distribute the Agent to all users through the download centre
- The Message
- An attractive banner or tickertape, with icons and colours corresponding to the status
- Delivered and displayed on every device, covering all active and open windows
- Messages disappear only when the user acknowledges reading it
- When systems are in hibernation- or screen-lock mode, messages appear at activation
- Depending on screen size, the banner is static or scrolls to deliver the full message
- Basic Technology
- The Azure agent requires very little resources to ensure all messages are received
- Requirements: power, network connectivity, Windows 10 or higher, Windows Azure
The problem is solved
The ICE Messenger solves two problems in one smart application:
Productivity
- Users are informed and can plan their activities accordingly
- Service or helpdesk staff can focus on solving the problem
Mood and Mindset
- Users are informed timely and don’t feel ignored
- Technical staff don’t become frustrated by interruptions
With the ICE Messenger
everybody has a good day
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